All hoteliers know the importance of maintaining communication with guests throughout their stay. This means you promptly respond to reservations, enquiries and cancellations, providing all the essential pre-stay information, keeping them abreast of any developments throughout their stay, and following up on them after departure.
Emails are an integral part of the hospitality industry. Setting up automated email templates for guests saves time and ensures effective communication. It also helps to provide updates, respond to queries and concerns, and schedule follow-ups post-stay. We provide you with six easy-to-copy email templates, two for booking confirmation, two for pre-stay, and two for post-stay.
This email is a must-have for any hotel manager as it immediately alerts the guest that their booking has been acknowledged. This template has all the necessary information, such as the reservation dates, room type, payment information and any additional services or amenities.
The pre-stay email is a great way to provide valuable information like tourist attractions and prepare guests for their upcoming stay. With this email, the guest can purchase extra services to enhance their stay which means the hotelier can boost revenue even before the guests arrive.
Guests like to feel appreciated, and the post-stay email is a great way to thank guests for their stay, gather feedback on their experience, and encourage them to come back. A great means of encouragement is loyalty coupons or discounts. This template also features GuestRevu's award-winning guest feedback technology.
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